Financial institution relies on OpenText and AWS solutions for personalized digital experiences at scale


Background – Global Financial Institution Seeks Modernization of Web Content Management Strategy

A global bank and long-time OpenText â„¢ TeamSite â„¢ customer with more than 86,000 employees serving more than 17 million customers in 27 countries, needed a robust and scalable content management system to support the creation, personalization and delivery of content in internal business units, external communications and customer-centric omnichannel applications and solutions. The organization specializes in insurance, investment services, and personal and commercial banking services. With a wide range of services requiring strict compliance with industry regulations, the organization needed a better, robust internal content management option that would allow it to create, deploy, and manage content across internal and external business units.

Challenge – Realize the Benefits of Cloud Scalability and Security

The financial services organization initially selected OpenText TeamSite deployed on-premises to meet its various content management requirements. Previously, the organization relied on disparate and internally developed solutions that lacked a common or cohesive workflow. Without consistent integration, it was difficult for the organization to manage, share, and reuse new corporate content. These challenges became more evident when the organization realized that it depended on IT for content creation and management, delaying the release of new solutions that would benefit internal and external users, and draining resources. valuable for data center management. As a global and highly regulated company handling sensitive data, security and performance were of primary concern.

The World Bank loved its on-premises TeamSite solution, but soon realized that the industry demands and requirements to support its large and growing internal user and customer base required a migration to a solution-based solution. cloud.

Solution – OpenText TeamSite on Amazon Web Services

OpenText TeamSite is an enterprise-class web content management system that enables businesses to easily manage, publish, and share digital content to create personalized and visually rich experiences for internal and external users. The financial institution was delighted to learn that by upgrading its existing TeamSite licenses to Cloud Edition (CE), a software optimized for the cloud, it could begin to reap the many benefits of the cloud while leveraging its existing investment. in TeamSite. They were also excited to hear that OpenText will support TeamSite CE on their cloud platform of choice. With TeamSite CE, the organization would be able to keep their content creation on-premises and publish content to Amazon Web Services (AWS). This hybrid approach would allow them to meet the stringent regulatory requirements of the financial industry, while allowing them to take advantage of the power, flexibility and scalability of AWS.

“We chose OpenText to deliver compelling digital experiences to our customers and employees, and AWS is a central part of our cloud infrastructure. It’s great to see these companies working together to create strong managed services and support options for their mutual customers, ”said Financial Institution Director, Enterprise Content Services, Digital Workplace Solutions , Business systems.

Results – Deliver highly secure and personalized experiences at scale

Today, OpenText TeamSite powers the organization’s digital experiences, including its internal employee intranet and 700 websites. With 600 approved content authors supporting these websites, users can create, deploy, and manage new content through a self-service interface, delivering personalized omnichannel experiences at scale.

The TeamSite-based intranet has become the de facto home page for the organization’s globally dispersed workforce, offering a wide range of content management features, from banking to support. commercial. The organization’s sales portal is one of its largest TeamSite applications – allowing more than 10,000 users to access the portal at any time, a task that previously required heavy IT involvement.

By hosting the solution on AWS, the organization can scale on demand as its content library grows. AWS provides the flexibility and performance to streamline development, freeing up valuable IT resources to focus on innovation and their core business, saving their teams up to 30 hours per week. A key factor in choosing OpenText over AWS was the ability to embrace cloud technologies, while remaining partially on-premise to meet stringent regulatory requirements. This change allowed the team to modernize their digital experiences while ensuring the security of critical data.

This is just one example of how large enterprises are leveraging an OpenText solution powered by AWS to drive innovation. See how OpenText and AWS are helping customers digitally transform their businesses with innovative information management solutions supported by the security, scalability, and performance of the AWS public cloud.


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